Frequently Asked Questions

Ordering & Pickup

Do you ship across the USA?

Yes. We ship eligible wedding accessories and fresh-flower products across the USA. Shipping options depend on the product, destination, and required delivery date.

Where do you offer local pickup?

Local products may be available through Dallas/DFW, Austin, and Houston depending on the product. Please check the individual product page.

Where is the main DFW pickup location?

Our DFW pickup location is in Aubrey, Texas. Exact pickup information is provided with the order as appropriate.

When will my pickup order be ready?

Pickup timing is confirmed based on your order and event date. Different products require different preparation times.

Can I place a last-minute order?

Possibly. Availability depends on the product, required design, materials/flowers, quantity, and fulfillment method. For time-sensitive orders, WhatsApp or call us before ordering.

Fresh Wedding Garlands

How far in advance should I order fresh flower garlands?

We recommend ordering at least 10–15 days before your wedding or event date. In some cases, we may accept orders within 24 hours of the event, depending on flower availability, garland type/design, quantity, pickup/shipping requirements, and preparation time.

Can my garland look slightly different from the website photo?

Yes. Fresh flowers naturally vary in size, shade, shape, openness, and availability. Handmade arrangements can also have reasonable variations.

How do I store my garlands after delivery?

Carefully remove the plastic garland boxes from the cardboard shipping box. Keep the garlands inside the plastic garland boxes and follow the storage instructions for the flower type. Refrigerate as instructed and avoid heat/direct sunlight.

Do you offer overnight shipping for fresh garlands?

Yes, when available for the destination and delivery date. Shipping charges depend on the order, carrier, destination, and delivery day.

Can you guarantee an exact carrier delivery time?

Carrier delivery times are outside our direct control. We plan shipment around the required delivery/event date using the available carrier service.

Rentals

How do rentals work?

Select the rental item, quantity, pickup date/time, and return date/time. A refundable security deposit applies. See our Rental Ordering Guide and Rental Policy.

What time can I pick up rentals?

Rental pickup is scheduled between 7:00 PM and 9:00 PM on the selected pickup date.

When do rentals need to be returned?

Select a return time between 9:00 AM and 4:00 PM. Rentals must be returned by the selected time and no later than 4:00 PM on the scheduled return date.

Can I extend my rental?

Contact us before the scheduled return. Extensions require approval, depend on availability, and may require additional payment.

Is the security deposit the maximum I can be charged?

No. The security deposit is not a liability limit. Additional amounts may apply for damage, missing items, loss, cleaning, repair, replacement, or additional rental time.

Can I use Rolu & Rokali or Isurayi traditionally?

No. Rental Rolu & Rokali and Isurayi are decorative/photo props only and should not be used for grinding, pounding, or other functional purposes.

Can a baby use the German Silver Cradle?

No. The rental German Silver Cradle is a decorative/photo prop and is not a functional infant cradle or sleeping product.

Can I cancel or reschedule a rental?

Regular rentals may be cancelled within 24 hours of payment. Rentals booked within 7 calendar days of pickup are last-minute bookings and are final immediately after payment. Rescheduling is subject to availability and approval; additional charges may apply.

Can I return an unused rental early for a partial refund?

No. Once collected, unused rental time and early returns do not reduce the rental charge.

Orders & Support

Are customized items returnable?

Customized products are generally final sale after they have been produced/received, subject to the applicable store policy.

What should I do if a shipped product arrives damaged?

Take clear photos and video of the package and item immediately. For shipped customized items, please keep an opening/unboxing video to document possible transit damage.

What is the fastest way to contact you?

For a quick response, please WhatsApp or call +1 (925) 663-5111.

What are your customer-service hours?

9:00 AM–9:00 PM.