Refund policy

Return, Refund, Cancellation and Rental Policy

Manu Wedding Accessories

Effective Date: July 27, 2026

This policy applies to products and rental items ordered from Manu Wedding Accessories through our website, Shopify store, IzyRent, invoice, direct message or another approved ordering method.

By placing an order, completing payment or booking a rental, the customer confirms that they have read, understood and agreed to this policy.


Part 1: Purchased Products

1. Customized and Final-Sale Products

Most products sold by Manu Wedding Accessories are handmade, customized, specially sourced, prepared for a specific event or made according to the customer’s selected design, color, quantity, measurements or event date.

The following products are considered final sale:

  • Customized wedding accessories
  • Handmade and made-to-order products
  • Personalized products
  • Special-order products
  • Fresh flower garlands and flowers
  • Fresh mehendi cones and paste
  • Mehendi and personal-use products
  • Products prepared for a specific event date
  • Sale and clearance products
  • Gift cards

After the applicable cancellation period has expired, these products cannot be returned, exchanged or refunded.

2. Standard 24-Hour Cancellation Period

For regular orders, customers may request cancellation within 24 hours after completing payment.

The cancellation request must be submitted within the 24-hour period by email, phone, WhatsApp or Instagram.

After 24 hours:

  • The order cannot be cancelled.
  • No refund will be provided for cancellation.
  • Event cancellation or postponement does not qualify for a refund.
  • A change of venue, date or personal preference does not qualify for a refund.
  • Changing your mind does not qualify for a refund.

Submitting a cancellation request does not automatically cancel the order. Manu Wedding Accessories will confirm the cancellation in writing.

3. Last-Minute and Rush Orders

The standard 24-hour cancellation period does not apply to last-minute or rush orders.

For this policy, a last-minute or rush order means an order that:

  • Is placed within 7 calendar days of the requested pickup, delivery or event date;
  • Requires immediate preparation, production or sourcing;
  • Requires priority or expedited preparation;
  • Requires overnight or expedited shipping to meet the requested date; or
  • Is specifically identified as a rush or last-minute order before payment.

Last-minute and rush orders become final sale immediately after payment.

They cannot be:

  • Cancelled
  • Returned
  • Exchanged
  • Changed
  • Refunded

Customers must carefully confirm the product, color, size, quantity, design, customization details, event date, delivery date and shipping address before placing a last-minute or rush order.

4. Customer Responsibility Before Ordering

Before completing payment, the customer must verify:

  • Product name and design
  • Color
  • Size and measurements
  • Quantity
  • Customization details
  • Event date
  • Pickup or delivery date
  • Shipping address
  • Recipient information
  • Phone number and email address

Manu Wedding Accessories is not responsible when the customer selects or provides incorrect information.

Minor variations in handmade products, fresh flowers, decorative arrangements, natural materials, measurements, screen colors or photography are normal and are not considered damage or defects.

5. No Returns After Successful Delivery

Once an order has been correctly delivered or picked up without damage:

  • No returns will be accepted.
  • No exchanges will be accepted.
  • No cancellations will be accepted.
  • No refunds will be provided.

This applies even when:

  • The customer changes their mind.
  • The event is cancelled or postponed.
  • The item is no longer needed.
  • The customer ordered the wrong product, size, quantity or color.
  • The venue does not permit the product.
  • The product was received but not used.
  • The customer’s personal preference changes.
  • The customer did not review the product description or measurements.

6. Damaged Items During Transit

Customers must inspect the package immediately after delivery.

Transit damage must be reported to Manu Wedding Accessories within 24 hours after delivery.

The customer must provide:

  • Order number
  • One continuous package-opening or unboxing video
  • Photos of the unopened outer package
  • Photo of the shipping label
  • Photos of the internal packaging
  • Clear photos and video of the damaged product
  • A written description of the damage

The unboxing video should begin before the package is opened and continue until all products have been removed and inspected.

The customer must retain the damaged product, shipping box and all original packaging until the investigation is completed.

7. Transit-Damage Resolution

After receiving the required evidence, Manu Wedding Accessories will review the damage and work with the courier or shipping company.

When damage is verified as having occurred during transit, the available resolution may include:

  • Repair
  • Replacement of the affected item
  • Store credit
  • Refund for the affected item

The resolution will depend on the type of damage, product availability, event timeline and carrier-claim review.

A refund or replacement will normally apply only to the affected item unless the damage makes the entire order unusable.

Customers must not return damaged products unless Manu Wedding Accessories provides written return instructions.

8. Claims That May Be Declined

A transit-damage claim may be declined when:

  • The issue is reported more than 24 hours after delivery.
  • An opening-box video or sufficient evidence is not provided.
  • The product has already been used, installed, modified or repaired.
  • The original packaging was discarded.
  • The damage happened after confirmed delivery.
  • The package was left outside after delivery.
  • The item was damaged by the customer, decorator, venue, family member or another third party.
  • The concern is a normal handmade, floral, material or color variation.
  • The product was stored or handled improperly after delivery.

9. Incorrect or Missing Items

Incorrect or missing items must be reported within 24 hours after delivery or pickup.

The customer must provide:

  • Order number
  • Unboxing video
  • Photos of all package contents
  • Photo of the shipping label
  • Photos of the outer and internal packaging
  • Description of the incorrect or missing item

Manu Wedding Accessories will review the order and packing records and provide an appropriate correction when the claim is verified.

10. Exchanges

We do not provide exchanges for customized, handmade, fresh, special-order, rush or event-specific products.

A replacement may be offered only when a product is verified as damaged during transit, defective, incorrect or missing.

11. Delayed Shipment

If Manu Wedding Accessories cannot ship an unshipped order within the promised timeframe, we will contact the customer with a revised estimate and available options.

Depending on the circumstances, the customer may choose to:

  • Accept the revised shipping date;
  • Approve an available substitute; or
  • Cancel the affected unshipped product and receive an applicable refund.

Federal rules generally require online sellers that cannot meet a promised shipment time to obtain the customer’s agreement to the delay or provide a refund for the unshipped merchandise. 

12. Approved Refunds

When a refund is approved, it will be processed to the original payment method whenever possible.

Please allow up to 10 business days after processing for the bank or credit-card company to post the refund.

Courier investigations and damage claims may require additional time.

Contact Manu Wedding Accessories when more than 15 business days have passed after receiving confirmation that an approved refund was processed.


Part 2: Rental Products

13. Rental Reservations and Payment

Rental products are reserved only after the required rental payment and security deposit have been successfully completed.

Adding a rental item to the cart, discussing availability or requesting an invoice does not reserve the item.

The customer must provide accurate:

  • Full name
  • Telephone number
  • Email address
  • Billing address
  • Pickup or delivery information
  • Event date
  • Rental start date and time
  • Return date and time

Manu Wedding Accessories may request a valid government-issued photo ID before releasing rental products.

The person who places the order remains responsible for the rental items, even when they are collected, transported, used or returned by a decorator, venue representative, family member, courier or another third party.

14. Rental Cancellation

Rental customers may request cancellation within 24 hours after payment, provided the reservation is not a last-minute or rush booking.

A rental booking is considered last minute when it is placed within 7 calendar days of the scheduled pickup, delivery or event date.

Last-minute rental bookings are final immediately after payment and cannot be cancelled or refunded.

After the standard 24-hour cancellation period:

  • Rental charges are nonrefundable.
  • The security deposit will be handled according to the booking status and applicable charges.
  • Event cancellation or postponement does not qualify for a refund.
  • Failure to collect the rental items does not qualify for a refund.
  • Venue or scheduling problems do not qualify for a refund.

A requested date change is subject to availability, written approval, price differences and any applicable rescheduling charge.

15. Rental Duration

Rentals are provided on a daily basis.

One rental day equals 24 hours, beginning at the scheduled pickup time or confirmed delivery time.

The customer must return the items by the return date and time shown in the booking confirmation.

A courtesy grace period of up to 2 hours may be allowed.

After the grace period, the customer may be charged an additional full rental day for each overdue item.

Each additional 24-hour period, or any portion of another 24-hour period, may be charged as another rental day.

Keeping an item longer does not automatically extend the rental. Extensions require prior written approval and additional payment.

16. Security Deposit

A refundable security deposit is required for rental orders.

The amount may be based on:

  • Number of items
  • Combined order value
  • Item type and condition
  • Replacement cost
  • Rental duration
  • Risk associated with the order

Manu Wedding Accessories may collect one combined security deposit for the complete order instead of a separate deposit for each item.

The deposit may be applied toward:

  • Additional rental days
  • Late-return fees
  • Cleaning charges
  • Repairs
  • Damage
  • Missing parts
  • Lost products
  • Unreturned products
  • Replacement costs
  • Other valid amounts owed under this policy

The security deposit is not the maximum amount the customer may owe. The customer remains responsible for charges exceeding the deposit.

17. Security Deposit Refund

The deposit will be reviewed after all items have been returned and inspected.

When there are no deductions, Manu Wedding Accessories will normally initiate the deposit refund within 2 business days after inspection.

Banks and payment providers may require additional time to post the refund.

The deposit may be partially or fully withheld for:

  • Late return
  • Excessive cleaning
  • Damage
  • Missing parts
  • Lost items
  • Unreturned items
  • Unpaid additional rental charges
  • Violations of this policy

The deposit will not be refunded until all items have been returned and inspected.

18. Charges Exceeding the Deposit

When late fees, cleaning charges, repair costs or replacement costs exceed the security deposit, the customer will be invoiced for the remaining balance.

The balance is due by the payment deadline shown on the invoice or written notice.

Failure to pay does not eliminate the customer’s responsibility for the outstanding amount.

Manu Wedding Accessories may decline future bookings and pursue available lawful collection or civil remedies for unpaid balances.

19. Pickup and Inspection

Unless delivery has been purchased and confirmed, pickup and return are the customer’s responsibility.

At pickup, the customer or authorized representative must verify:

  • Correct items were received
  • Correct quantities were received
  • Accessories and parts are included
  • The visible condition is acceptable

Visible pre-existing damage or missing parts must be reported before leaving the pickup location or within one hour after delivery.

20. Delivery and Courier Services

Local delivery may be arranged for an additional fee based on distance, item size and availability.

The customer must provide complete delivery information and make sure someone is available to receive the order.

The customer becomes responsible for rental items after delivery is confirmed to the customer, venue, decorator or authorized representative.

Responsibility continues until Manu Wedding Accessories confirms receipt of the returned items.

21. Unattended Returns

Rental items must not be left outside, near a door or at another location without prior written approval.

For an approved unattended return, the customer must:

  • Place the items in the approved location
  • Protect them from rain, heat, theft and damage
  • Send clear photos showing all returned items
  • Notify Manu Wedding Accessories immediately

The customer remains responsible until receipt is confirmed.

22. Proper Use and Handling

Rental items must be used only for their intended purpose.

Customers must:

  • Handle items carefully
  • Follow setup and safety instructions
  • Keep items in a secure location
  • Protect items from rain, water, fire and excessive heat
  • Obtain approval before using indoor items outdoors
  • Prevent unauthorized repairs or modifications

Customers must not:

  • Sell or sub-rent the items
  • Paint, drill, cut or permanently modify them
  • Use permanent glue, nails, staples or damaging adhesives
  • Expose them to candles, open flames or dangerous heat
  • Leave them unsecured or unattended
  • Use them in an unsafe manner

The customer remains responsible when rental items are handled by decorators, venues, guests, couriers or other third parties.

23. Cradles, Stands and Decorative Structures

Unless expressly stated otherwise in the product listing, cradles, swings, stands and decorative structures are provided primarily for ceremonial, photography or decorative event use.

They are not represented as certified infant-sleep equipment.

Children and infants must never be left unattended in or around these items.

The customer must ensure that:

  • The product is placed on a stable and level surface.
  • Assembly instructions are followed.
  • Weight limits are respected.
  • Children do not climb or hang from the structure.
  • An adult supervises any child around the product.
  • Use stops immediately if the product appears unstable or damaged.

24. Cleaning, Damage and Repairs

Rental products must be returned reasonably clean and in the same general condition in which they were provided, except for reasonable normal wear.

Additional cleaning charges may apply for excessive dirt, food, oil, wax, glue, tape, stains or residue.

The customer is responsible for damage caused by:

  • Improper use
  • Improper transportation
  • Incorrect setup
  • Guests or children
  • Decorators or venues
  • Couriers
  • Weather, water or fire
  • Unauthorized alterations

Repairable damage will be charged based on reasonable parts, materials and labor.

When an item cannot reasonably be repaired, the customer is responsible for its replacement cost.

25. Missing, Lost or Unreturned Items

All components, covers, cushions, hardware, screws, decorations, containers and accessories must be returned.

Missing parts will be charged at their replacement cost.

When a missing part makes the complete product unusable or unsafe, the customer may be responsible for replacing the complete product.

If an item is lost, stolen or not returned, the customer is responsible for its reasonable replacement cost, including applicable:

  • Product cost
  • Shipping or freight
  • Taxes
  • Replacement parts
  • Assembly or labor expenses

The deposit will be applied first, and the customer will be invoiced for any remaining amount.

Failure to return rental property or pay an outstanding balance after written notice may result in cancellation of future bookings, collection activity, civil proceedings or other lawful remedies.

26. No Refund for Unused Rental Time

No refund will be provided for:

  • Rental items collected but not used
  • Items returned early
  • Incorrect items or quantities selected by the customer
  • Event cancellation after pickup
  • Venue refusal
  • Failure to measure the venue or transportation space
  • Failure to collect the reserved items

27. Electronic Agreement

By completing payment and selecting any required agreement checkbox, the customer confirms that they:

  • Read and understood this policy
  • Agree to the rental deadline
  • Agree to late-return charges
  • Authorize applicable deposit deductions
  • Accept responsibility for damage, loss and missing parts
  • Understand that responsibility may exceed the deposit
  • Agree to pay valid remaining balances
  • Accept responsibility for every rental item in the order


Contact Information

Manu Wedding Accessories
Operated by Puli Internationals LLC
Aubrey, Texas, United States

Email: manuweddingaccessories@gmail.com
Phone/WhatsApp: +1 925-663-5111
Website: manuweddingaccessoriesusa.com
Instagram: @manuu_wedding_accessories