Refund policy
Return, Refund, Cancellation and Rental Policy
Manu Wedding Accessories
Effective Date: July 27, 2026
This policy applies to products and rental items ordered from Manu Wedding Accessories through our website, Shopify store, IzyRent, invoice, direct message, or another approved ordering method.
By placing an order, completing payment, or booking a rental, the customer confirms that they have read, understood, and agreed to this policy.
Part 1: Purchased Products
1. Customized and Final-Sale Products
Most products sold by Manu Wedding Accessories are handmade, customized, specially sourced, prepared for a specific event, or made according to the customer’s selected design, color, quantity, measurements, or event date.
The following products are considered final sale:
Customized wedding accessories
Handmade and made-to-order products
Personalized products
Special-order products
Fresh flower garlands and flowers
Fresh mehendi cones and paste
Mehendi and personal-use products
Products prepared for a specific event date
Sale and clearance products
Gift cards
After the applicable cancellation period has expired, these products cannot be returned, exchanged, or refunded.
2. Standard 24-Hour Cancellation Period
For regular orders, customers may request cancellation within 24 hours after completing payment.
The cancellation request must be submitted within the 24-hour period by email, phone, WhatsApp, or Instagram.
After 24 hours:
The order cannot be cancelled.
No refund will be provided for cancellation.
Event cancellation or postponement does not qualify for a refund.
A change of venue, date, or personal preference does not qualify for a refund.
Changing your mind does not qualify for a refund.
Submitting a cancellation request does not automatically cancel the order. Manu Wedding Accessories will confirm the cancellation in writing.
3. Last-Minute and Rush Orders
The standard 24-hour cancellation period does not apply to last-minute or rush orders.
For this policy, a last-minute or rush order means an order that:
Is placed within 7 calendar days of the requested pickup, delivery, or event date;
Requires immediate preparation, production, or sourcing;
Requires priority or expedited preparation;
Requires overnight or expedited shipping to meet the requested date; or
Is specifically identified as a rush or last-minute order before payment.
Last-minute and rush orders become final sale immediately after payment.
They cannot be:
Cancelled
Returned
Exchanged
Changed
Refunded
Customers must carefully confirm the product, color, size, quantity, design, customization details, event date, delivery date, and shipping address before placing a last-minute or rush order.
4. Customer Responsibility Before Ordering
Before completing payment, the customer must verify:
Product name and design
Color
Size and measurements
Quantity
Customization details
Event date
Pickup or delivery date
Shipping address
Recipient information
Phone number and email address
Manu Wedding Accessories is not responsible when the customer selects or provides incorrect information.
Minor variations in handmade products, fresh flowers, decorative arrangements, natural materials, measurements, screen colors, or photography are normal and are not considered damage or defects.
5. No Returns After Successful Delivery
Once an order has been correctly delivered or picked up without damage:
No returns will be accepted.
No exchanges will be accepted.
No cancellations will be accepted.
No refunds will be provided.
This applies even when:
The customer changes their mind.
The event is cancelled or postponed.
The item is no longer needed.
The customer ordered the wrong product, size, quantity, or color.
The venue does not permit the product.
The product was received but not used.
The customer’s personal preference changes.
The customer did not review the product description or measurements.
6. Damaged Items During Transit
Customers must inspect the package immediately after delivery.
Transit damage must be reported to Manu Wedding Accessories within 24 hours after delivery.
The customer must provide:
Order number
One continuous package-opening or unboxing video
Photos of the unopened outer package
Photo of the shipping label
Photos of the internal packaging
Clear photos and video of the damaged product
A written description of the damage
The unboxing video should begin before the package is opened and continue until all products have been removed and inspected.
The customer must retain the damaged product, shipping box, and all original packaging until the investigation is completed.
7. Transit-Damage Resolution
After receiving the required evidence, Manu Wedding Accessories will review the damage and work with the courier or shipping company.
When damage is verified as having occurred during transit, the available resolution may include:
Repair
Replacement of the affected item
Store credit
Refund for the affected item
The resolution will depend on the type of damage, product availability, event timeline, and carrier-claim review.
A refund or replacement will normally apply only to the affected item unless the damage makes the entire order unusable.
Customers must not return damaged products unless Manu Wedding Accessories provides written return instructions.
8. Claims That May Be Declined
A transit-damage claim may be declined when:
The issue is reported more than 24 hours after delivery.
An opening-box video or sufficient evidence is not provided.
The product has already been used, installed, modified, or repaired.
The original packaging was discarded.
The damage happened after confirmed delivery.
The package was left outside after delivery.
The item was damaged by the customer, decorator, venue, family member, or another third party.
The concern is a normal handmade, floral, material, or color variation.
The product was stored or handled improperly after delivery.
9. Incorrect or Missing Items
Incorrect or missing items must be reported within 24 hours after delivery or pickup.
The customer must provide:
Order number
Unboxing video
Photos of all package contents
Photo of the shipping label
Photos of the outer and internal packaging
Description of the incorrect or missing item
Manu Wedding Accessories will review the order and packing records and provide an appropriate correction when the claim is verified.
10. Exchanges
We do not provide exchanges for customized, handmade, fresh, special-order, rush, or event-specific products.
A replacement may be offered only when a product is verified as damaged during transit, defective, incorrect, or missing.
11. Delayed Shipment
If Manu Wedding Accessories cannot ship an unshipped order within the promised timeframe, we will contact the customer with a revised estimate and available options.
Depending on the circumstances, the customer may choose to:
Accept the revised shipping date;
Approve an available substitute; or
Cancel the affected unshipped product and receive an applicable refund.
Applicable consumer-protection requirements regarding delayed shipments will be followed.
12. Approved Refunds
When a refund is approved, it will be processed to the original payment method whenever possible.
Please allow up to 10 business days after processing for the bank or credit-card company to post the refund.
Courier investigations and damage claims may require additional time.
Contact Manu Wedding Accessories when more than 15 business days have passed after receiving confirmation that an approved refund was processed.
Part 2: Rental Products
13. Rental Reservations and Payment
Rental products are reserved only after the required rental payment and security deposit have been successfully completed.
Adding a rental item to the cart, discussing availability, or requesting an invoice does not reserve the item.
The customer must provide accurate:
Full name
Telephone number
Email address
Billing address
Pickup or delivery information
Event date
Rental start date and time
Return date and time
Manu Wedding Accessories may request a valid government-issued photo ID before releasing rental products.
The person who places the order remains responsible for the rental items, even when they are collected, transported, used, or returned by a decorator, venue representative, family member, courier, or another third party.
14. Rental Cancellation
Rental customers may request cancellation within 24 hours after payment, provided the reservation is not a last-minute or rush booking.
A rental booking is considered last minute when it is placed within 7 calendar days of the scheduled pickup, delivery, or event date.
Last-minute rental bookings are final immediately after payment and cannot be cancelled or refunded.
After the standard 24-hour cancellation period:
Rental charges are nonrefundable.
The security deposit will be handled according to the booking status and applicable charges.
Event cancellation or postponement does not qualify for a refund.
Failure to collect the rental items does not qualify for a refund.
Venue or scheduling problems do not qualify for a refund.
A requested date change is subject to availability, written approval, price differences, and any applicable rescheduling charge.
15. Rental Duration, Pickup and Return Times
Rental dates, pickup times, and return times are shown or confirmed at the time of booking.
Unless otherwise agreed in writing, the standard rental schedule is:
Pickup: Generally between 4:00 PM and 5:00 PM on the scheduled pickup date.
Return: By 4:00 PM on the scheduled return date, generally the following day.
Pickup and return times may occasionally need to be adjusted due to scheduling, inventory availability, traffic, delivery arrangements, or delays involving a previous rental customer.
Manu Wedding Accessories will communicate any significant timing changes whenever reasonably possible.
Customers who expect to return an item after the scheduled return time must contact Manu Wedding Accessories as soon as possible.
A later return time may be permitted when approved and when it does not interfere with another reservation.
A courtesy grace period of up to 2 hours may be allowed at the discretion of Manu Wedding Accessories. The grace period is not guaranteed and should not be considered an automatic extension of the rental period.
Significantly late returns, unapproved late returns, or returns that interfere with another reservation may result in additional rental or late-return charges.
Keeping an item beyond the agreed return time does not automatically extend the rental. Extensions require prior approval and may require additional payment.
16. Security Deposit
A refundable security deposit is required for rental orders.
The amount may be based on:
Number of items
Combined order value
Item type and condition
Replacement cost
Rental duration
Risk associated with the order
Manu Wedding Accessories may collect one combined security deposit for the complete order instead of a separate deposit for each item.
The deposit may be applied toward:
Additional rental days
Late-return fees
Cleaning charges
Repairs
Damage
Missing parts
Lost products
Unreturned products
Replacement costs
Other valid amounts owed under this policy
The security deposit is not the maximum amount the customer may owe. The customer remains responsible for valid charges exceeding the deposit.
17. Security Deposit Refund
The security deposit will be reviewed after all rental items have been returned and inspected.
When there are no applicable deductions, Manu Wedding Accessories will normally initiate the security deposit refund to the original payment method within 1–3 business days after the returned items have been inspected.
Banks, credit-card issuers, and payment providers may require additional processing time before the refund appears in the customer’s account.
The deposit may be partially or fully withheld for:
Late return
Excessive cleaning
Damage
Missing parts
Lost items
Unreturned items
Unpaid additional rental charges
Other valid charges under this policy
The security deposit will not be refunded until all rental items have been returned and inspected.
18. Charges Exceeding the Deposit
When late fees, cleaning charges, repair costs, replacement costs, or other valid charges exceed the security deposit, the customer will be invoiced for the remaining balance.
The balance is due by the payment deadline shown on the invoice or written notice.
Failure to pay does not eliminate the customer’s responsibility for the outstanding amount.
Manu Wedding Accessories may decline future bookings and pursue available lawful collection or civil remedies for unpaid balances.
19. Pickup and Inspection
Unless delivery has been purchased and confirmed, pickup and return are the customer’s responsibility.
At pickup, the customer or authorized representative must verify:
Correct items were received
Correct quantities were received
Accessories and parts are included
The visible condition is acceptable
Visible pre-existing damage or missing parts must be reported before leaving the pickup location or within one hour after delivery.
20. Rental Item Availability, Design and Size Variations
Rental inventory is subject to availability.
Although Manu Wedding Accessories will make reasonable efforts to provide the design selected by the customer, a particular rental design, style, color, decorative detail, accessory, or individual inventory piece may occasionally become unavailable due to damage, delayed return from a previous customer, maintenance, loss, or another circumstance affecting availability.
If the originally selected design becomes unavailable, Manu Wedding Accessories may contact the customer and arrange a reasonably similar available design or suitable alternative.
Rental products may have reasonable variations in:
Size and measurements
Color or shade
Design
Decorative details
Finish
Material
Appearance
Accessories or components
Many rental products are handmade, decorative, sourced at different times, or maintained as individual inventory pieces. Therefore, minor differences from website photographs, measurements, previous rentals, or display samples may occur.
Such reasonable variations are not considered defects.
Customers who require exact dimensions, colors, or other specifications for their venue, transportation, setup, or event should confirm those requirements with Manu Wedding Accessories before completing the booking.
21. Delivery and Courier Services
Local delivery may be arranged for an additional fee based on distance, item size, and availability.
The customer must provide complete delivery information and make sure someone is available to receive the order.
The customer becomes responsible for rental items after delivery is confirmed to the customer, venue, decorator, or authorized representative.
Responsibility continues until Manu Wedding Accessories confirms receipt of the returned items.
22. Unattended Returns
Rental items must not be left outside, near a door, or at another location without prior written approval.
For an approved unattended return, the customer must:
Place the items in the approved location
Protect them from rain, heat, theft, and damage
Send clear photos showing all returned items
Notify Manu Wedding Accessories immediately
The customer remains responsible until receipt is confirmed.
23. Proper Use and Handling
Rental items must be used only for their intended purpose.
Customers must:
Handle items carefully
Follow setup and safety instructions
Keep items in a secure location
Protect items from rain, water, fire, and excessive heat
Obtain approval before using indoor items outdoors
Prevent unauthorized repairs or modifications
Customers must not:
Sell or sub-rent the items
Paint, drill, cut, or permanently modify them
Use permanent glue, nails, staples, or damaging adhesives
Expose them to candles, open flames, or dangerous heat
Leave them unsecured or unattended
Use them in an unsafe manner
The customer remains responsible when rental items are handled by decorators, venues, guests, couriers, family members, or other third parties.
24. Cradles, Stands and Decorative Structures
Unless expressly stated otherwise in the product listing, cradles, swings, stands, and decorative structures are provided primarily for ceremonial, photography, or decorative event use.
They are not represented as certified infant-sleep equipment.
Children and infants must never be left unattended in or around these items.
The customer must ensure that:
The product is placed on a stable and level surface.
Assembly instructions are followed.
Weight limits are respected.
Children do not climb or hang from the structure.
An adult supervises any child around the product.
Use stops immediately if the product appears unstable or damaged.
25. Cleaning, Damage and Repairs
Rental products must be returned reasonably clean and in the same general condition in which they were provided, except for reasonable normal wear.
Additional cleaning charges may apply for excessive dirt, food, oil, wax, glue, tape, stains, or residue.
The customer is responsible for damage caused by:
Improper use
Improper transportation
Incorrect setup
Guests or children
Decorators or venues
Couriers
Weather, water, or fire
Unauthorized alterations
Repairable damage will be charged based on reasonable parts, materials, and labor.
When an item cannot reasonably be repaired, the customer is responsible for its reasonable replacement cost.
26. Missing, Lost or Unreturned Items
All components, covers, cushions, hardware, screws, decorations, containers, and accessories must be returned.
Missing parts will be charged at their reasonable replacement cost.
When a missing part makes the complete product unusable or unsafe, the customer may be responsible for replacing the complete product.
If an item is lost, stolen, or not returned, the customer is responsible for its reasonable replacement cost, including applicable:
Product cost
Shipping or freight
Taxes
Replacement parts
Assembly or labor expenses
The deposit will be applied first, and the customer will be invoiced for any remaining amount.
Failure to return rental property or pay an outstanding balance after written notice may result in cancellation of future bookings, collection activity, civil proceedings, or other lawful remedies.
27. No Refund for Unused Rental Time
No refund will be provided for:
Rental items collected but not used
Items returned early
Incorrect items or quantities selected by the customer
Event cancellation after pickup
Venue refusal
Failure to measure the venue or transportation space
Failure to collect the reserved items
Early return of rental items does not reduce the agreed rental price.
28. Electronic Agreement
By completing payment and selecting any required agreement checkbox, the customer confirms that they:
Read and understood this policy
Agree to the scheduled pickup and return requirements
Understand that pickup or return times may occasionally require reasonable adjustment
Agree to applicable late-return charges
Agree to the security-deposit terms
Authorize applicable deposit deductions
Accept responsibility for damage, loss, and missing parts
Understand that responsibility may exceed the security deposit
Agree to pay valid remaining balances
Accept responsibility for every rental item in the order
Understand that rental designs and dimensions may have reasonable variations
Understand that when a selected rental design becomes unavailable, a reasonably similar available design or suitable alternative may be arranged
Contact Information
Manu Wedding Accessories
Operated by Puli Internationals LLC
Aubrey, Texas, United States
Email: manuweddingaccessories@gmail.com
Phone/WhatsApp: +1 925-663-5111
Website: manuweddingaccessoriesusa.com
Instagram: @manuu_wedding_accessories