Shipping policy

Shipping and Delivery Policy

Manu Wedding Accessories

Effective Date: July 27, 2026

Thank you for shopping with Manu Wedding Accessories. This Shipping and Delivery Policy applies to physical products purchased through our website, invoice or another approved ordering method.

By placing an order, the customer agrees to the shipping terms below.

1. Shipping Area

We currently ship eligible products within the United States.

Shipping availability may depend on:

• Product type
• Delivery address
• Event date
• Product preparation time
• Carrier availability
• Weather conditions
• Whether the product is fresh, perishable, custom-made or oversized

We may decline or cancel an order when safe or timely delivery is not reasonably possible. When we cancel an unshipped order, the applicable payment will be refunded.

International shipping is not available unless specifically approved by Manu Wedding Accessories in writing before the order is placed.

2. Products Covered by This Policy

This policy applies to shipped purchases such as:

• Wedding accessories
• Pooja and ceremony accessories
• Artificial garlands and flowers
• Fresh flower garlands
• Mehendi cones and paste
• Mehendi supplies
• Other eligible products sold through our website

Rental products

Rental products are generally available only through approved local pickup or local delivery arrangements.

Rental items must not be shipped, taken out of the approved service area or transferred to another location unless Manu Wedding Accessories provides written approval.

Rental orders are also subject to the separate Rental and Return Policy.

3. Processing Time

Processing time is the time needed to prepare an order before it is handed to the shipping carrier.

Processing time is separate from carrier transit time.

Processing time may vary depending on:

• Product availability
• Order quantity
• Customization
• Fresh-product preparation
• Event date
• Seasonal demand
• Weekends and holidays

Estimated preparation times shown on the product page or communicated by Manu Wedding Accessories are estimates unless expressly confirmed in writing.

Customers should not select an expedited shipping method with the expectation that it will shorten the product’s required preparation time.

4. In-Stock Accessories

Most ready-to-ship accessories are generally processed within 2–4 business days, unless a different preparation time appears on the product page.

Orders placed on weekends or holidays may begin processing on the following business day.

Large orders or orders containing multiple products may require additional preparation time.

5. Custom and Made-to-Order Products

Custom, personalized or made-to-order products require additional preparation time.

The customer is responsible for confirming:

• Product design
• Colors
• Measurements
• Names or wording
• Quantity
• Event date
• Delivery address
• Other customization details

Production may not begin until all required details and payment have been received.

Changes requested after production has started may not be possible and may require an additional charge.

Custom preparation times will be displayed on the product page or communicated directly to the customer.

6. Fresh Flower Garlands and Other Perishable Products

Fresh flower garlands and other perishable products are prepared and shipped according to the customer’s requested event date and the availability of fresh materials.

Fresh garlands are normally shipped using an overnight or express shipping service because of their perishable nature.

The customer must provide the correct:

• Event date
• Requested delivery date
• Recipient name
• Complete delivery address
• Apartment, suite or unit number
• Telephone number
• Delivery instructions

The requested delivery date is not the same as the event date. Customers should provide enough time to receive, inspect and properly store the products before the event.

Although we schedule shipment according to the requested date, actual delivery may be affected by the carrier, weather, transportation disruptions, incorrect addresses or other circumstances outside our direct control.

7. Mehendi Cones and Fresh Mehendi Paste

Fresh mehendi products are temperature-sensitive and must be handled promptly after delivery.

Customers must:

• Track the shipment
• Arrange for someone to receive it
• Avoid leaving the package outdoors
• Open the package promptly
• Follow the included refrigeration or freezer instructions
• Store fresh products immediately after delivery

Manu Wedding Accessories is not responsible for deterioration caused by:

• Leaving the package outside after delivery
• Failure to refrigerate or freeze the product
• An incorrect or incomplete address
• The recipient being unavailable
• Refused delivery
• Customer-requested delivery changes
• Improper storage after delivery

Fresh-product texture may temporarily change during transportation because of temperature. Customers should follow the storage and handling instructions before using the product.

8. Shipping Charges

Shipping charges are calculated based on factors that may include:

• Package weight
• Package dimensions
• Destination
• Shipping speed
• Product type
• Special packaging
• Insurance
• Signature confirmation
• Perishable-product handling

The shipping amount will normally be displayed during checkout or communicated before payment.

Additional charges may apply when the customer requests:

• Expedited shipping
• Saturday delivery
• Address correction
• Package rerouting
• Signature service
• Special packaging
• Multiple shipments

Shipping charges are generally nonrefundable after the package has been accepted by the carrier, except when required by law or approved by Manu Wedding Accessories.

9. Shipping Methods and Delivery Estimates

Available shipping methods may include:

• Standard ground shipping
• Expedited shipping
• Overnight shipping
• Local delivery
• Customer pickup

Delivery estimates shown during checkout begin after processing is completed and the package is accepted by the carrier.

Delivery estimates are not guaranteed unless the selected carrier service expressly provides a delivery guarantee.

Choosing faster shipping does not mean that the order will be prepared immediately. Product processing time still applies.

10. Event-Date Orders

Customers purchasing products for a wedding, ceremony or other event must order sufficiently in advance.

The customer is responsible for reviewing:

• Processing time
• Estimated transit time
• Event date
• Delivery address
• Possible carrier delays
• Time required to inspect the order

Customers should not schedule delivery for the same day as the event.

For time-sensitive orders, the customer should contact Manu Wedding Accessories before ordering to confirm whether the requested timeline is reasonably available.

Providing an event date does not automatically guarantee delivery before that date unless Manu Wedding Accessories confirms the schedule in writing.

11. Order Confirmation

After an order is placed, the customer should review the confirmation carefully.

The customer must immediately report errors involving:

• Shipping address
• Product
• Quantity
• Color
• Customization
• Event date
• Requested delivery date
• Contact information

We cannot guarantee that changes can be made after processing or production begins.

12. Address Accuracy

The customer is responsible for providing a complete and accurate shipping address.

Manu Wedding Accessories is not responsible for delays, additional charges or non-delivery caused by:

• Incorrect street address
• Missing apartment or unit number
• Incorrect ZIP code
• Incorrect recipient name
• Invalid telephone number
• Address entered using an unsupported format
• Customer relocation without notice

When a package is returned because of an incorrect or incomplete address, the customer may be required to pay the additional shipping cost before the order is shipped again.

Fresh or perishable products returned because of an address error may not be eligible for reshipment or refund.

13. Address Changes and Package Rerouting

Address-change requests must be submitted before the order is fulfilled.

After a shipping label has been created or the package has been accepted by the carrier, an address change may not be possible.

Carrier rerouting fees and additional shipping charges are the customer’s responsibility when the change was requested by the customer or resulted from incorrect information.

Rerouting a package may delay delivery.

14. Tracking Information

Tracking information will normally be sent to the email address or telephone number associated with the order after the shipping label has been created.

Tracking activity may not appear immediately. The carrier may require additional time to scan and update the package.

The customer is responsible for monitoring tracking information and arranging timely receipt of the package.

Creating a shipping label does not always mean that the carrier has physically received the package. Carrier possession begins when the package is accepted or scanned by the carrier.

15. Delivery and Signature Requirements

Some orders may require a signature because of:

• High product value
• Perishable contents
• Delivery location
• Previous delivery concerns
• Insurance requirements

The customer is responsible for ensuring that an authorized person is available to receive the shipment.

When the carrier attempts delivery but no one is available, the carrier may:

• Attempt delivery again
• Hold the package for pickup
• Return the package to the sender

Additional shipping charges may apply if the package must be shipped again.

16. Packages Marked Delivered

When tracking shows that a package was delivered but the customer cannot locate it, the customer should immediately:

• Check the delivery location
• Check the mailbox or parcel locker
• Ask household members
• Ask neighbors
• Contact the apartment or building office
• Review security-camera footage when available
• Contact the shipping carrier
• Notify Manu Wedding Accessories

A carrier claim or investigation may be required.

Manu Wedding Accessories will reasonably assist with available tracking information and carrier documentation. Refunds or replacements are not automatically issued solely because the customer reports that a package marked delivered cannot be found.

The outcome will depend on the tracking information, carrier investigation, insurance coverage and surrounding circumstances.

17. Lost Packages

A package may be treated as lost only after the carrier confirms the loss or completes the applicable investigation.

The customer must cooperate with reasonable carrier-claim requirements, including providing:

• A written statement
• Identification
• Address confirmation
• Delivery information
• Photographs or video when relevant

When a package is confirmed lost before delivery, Manu Wedding Accessories will determine the available resolution based on the product, insurance and replacement availability.

The resolution may include:

• Replacement shipment
• Store credit
• Refund for the affected product
• Another mutually agreed solution

Custom or fresh products may require additional time to recreate.

18. Damaged Packages

Customers must inspect packages promptly after delivery.

Shipping damage should be reported within 24 hours after delivery.

The customer must provide:

• Order number
• Photographs of the outer package
• Photographs of the shipping label
• Photographs of the internal packaging
• Photographs or video of the damaged product
• Description of the damage

The customer must keep the product, box and packaging until the claim is resolved.

Discarding packaging before the carrier inspection or claim is completed may affect the available resolution.

Damage reported after the product has been used, altered, installed or handled by an event vendor may not qualify as shipping damage.

19. Incorrect or Missing Products

Customers must report an incorrect product, incorrect quantity or missing item within 24 hours after delivery.

The report should include clear photographs or video showing:

• Entire package contents
• Packing materials
• Shipping box
• Shipping label
• Product received

Manu Wedding Accessories will review the packing and order records before determining the resolution.

20. Fresh-Product Variations

Fresh flowers and natural products may vary slightly in:

• Color
• Size
• Shape
• Bloom condition
• Fragrance
• Arrangement
• Availability

Reasonable natural variations are not considered defects.

When a particular flower or material is unavailable, Manu Wedding Accessories may contact the customer regarding a reasonable substitute. No substitution that materially changes the order will be made without customer approval when time permits.

21. Weather and Carrier Disruptions

Shipping may be affected by:

• Severe weather
• Natural disasters
• Carrier service interruptions
• Transportation delays
• Airport closures
• Road closures
• Holiday volume
• Labor disruptions
• Government restrictions
• Other events outside our reasonable control

When we learn that an order cannot be shipped within the promised period, we will contact the customer regarding the delay and the available options.

Online sellers are generally required to have a reasonable basis for the shipping time they advertise. When they cannot ship within the promised period—or within 30 days when no period was stated—they must seek the customer’s agreement to the delay or issue the applicable refund for unshipped merchandise. 

22. Delayed Orders

When an unshipped order is delayed, the customer may be offered:

• A revised shipping estimate
• Approval to continue waiting
• An available substitute
• Cancellation and refund for the affected unshipped product

When an order has already been shipped, we will assist the customer with carrier tracking or an eligible carrier claim.

Refunds for in-transit packages will not normally be issued until the carrier completes the applicable investigation, except where required by law.

23. Refused or Unclaimed Packages

A customer who refuses delivery or fails to collect a package remains responsible for applicable:

• Original shipping charges
• Return shipping charges
• Carrier fees
• Perishable-product loss
• Address-correction fees

Nonperishable products returned in acceptable condition may be handled according to the store’s Return and Refund Policy.

Fresh, custom, personalized or perishable products may not qualify for a refund after refused or unsuccessful delivery when the products cannot reasonably be resold.

24. Split Shipments

Orders containing different product types may be shipped separately.

For example, fresh garlands may ship separately from nonperishable accessories.

The customer may receive:

• Multiple tracking numbers
• Packages on different days
• Separate carrier notifications

The order is not considered incomplete merely because one package arrives before another.

25. Local Pickup

Local pickup may be available for eligible products from the approved pickup location.

Customers must wait for confirmation that the order is ready before arriving.

Customers should contact Manu Wedding Accessories approximately one hour before leaving for pickup.

Orders may require an additional 10–15 minutes for final packing or verification.

The customer must inspect the order at pickup and report any visible issue immediately.

Pickup orders that are not collected within the agreed period may be rescheduled, canceled or subject to additional storage or preparation requirements.

26. Local Delivery

Local delivery may be available for an additional charge depending on:

• Distance
• Product size
• Delivery date
• Driver availability
• Required vehicle
• Event location

The customer must provide:

• Correct delivery address
• Contact person
• Working telephone number
• Delivery instructions
• Gate or access information
• Venue restrictions

Someone must be available to receive and inspect the order.

Third-party delivery services, including courier services, may be used when agreed upon. Customers must promptly report any delivery concern.

27. Order Cancellations

Cancellation requests must be submitted before the order is prepared, customized or shipped.

Cancellation is not guaranteed after:

• Production has started
• Fresh materials have been purchased
• Customization has begun
• A shipping label has been created
• The package has been accepted by the carrier

Fresh, custom and made-to-order products may be nonrefundable once preparation begins.

Shipped orders cannot be canceled while in transit. Any eligible return will be handled under the Return and Refund Policy.

28. Shipping Charges and Product Refunds

A product refund does not automatically include the original shipping charge.

Original shipping charges may be refunded when:

• The order was canceled before shipment;
• Manu Wedding Accessories shipped the wrong item;
• A confirmed carrier loss qualifies for reimbursement; or
• A refund is otherwise required by applicable law.

Return shipping responsibilities are governed by the Return and Refund Policy.

29. Customer Communication

Customers agree that Manu Wedding Accessories may contact them regarding their order through:

• Email
• Telephone
• Text message
• WhatsApp
• Shopify notification
• Contact information provided during checkout

The customer must keep their contact information current and respond promptly to questions affecting production or delivery.

Failure to respond may delay the order.

30. Contact Information

For shipping questions, address corrections or delivery concerns, contact:

Manu Wedding Accessories
Phone and WhatsApp: +1 925-663-5111
Website: manuweddingaccessoriesusa.com

Please include your name, order number, event date and a brief explanation of the request.