Rental Policy

Manu Wedding Accessories / Puli Internationals LLC

This Rental Policy applies to rental products booked through Manu Wedding Accessories.

1. Rental Reservations and Payment

Rental products are reserved only after the required rental payment and security deposit have been completed. Adding an item to a cart, discussing availability, or receiving an invoice does not reserve an item until payment is completed. Customers must provide accurate contact, event, pickup/delivery, rental start, and return information. Manu Wedding Accessories may request government-issued photo identification. The person placing the rental order remains responsible for the rental items even when a decorator, venue, family member, courier, or other third party handles them.

2. Last-Minute Rentals

Any rental booking placed within 7 calendar days of the scheduled pickup date is considered a last-minute booking. Last-minute bookings are final immediately after payment and are not eligible for cancellation or refund.

3. Cancellation

Rental bookings may be cancelled within 24 hours of payment for a refund of the rental charges, provided the booking is not a last-minute booking. After 24 hours, rental charges are non-refundable. Event cancellation or postponement, failure to collect the rental, or customer venue or scheduling issues do not automatically qualify for a refund.

4. Rescheduling

Requests to change rental dates are subject to availability and must be approved by Manu Wedding Accessories. Any price difference or additional rental charges resulting from the new dates must be paid by the customer. Rescheduling does not guarantee availability of the originally selected item or design.

5. Pickup, Return and Extensions

Pickup: 7:00 PM–9:00 PM on the scheduled pickup date.

Return: Rental items must be returned by the customer's scheduled return time, which must be no later than 4:00 PM on the scheduled return date.

There is no automatic grace period. Any extension must be approved in advance by Manu Wedding Accessories and may require additional payment. Late, unapproved, or significantly delayed returns may result in additional rental or late-return charges. Keeping an item beyond the agreed return time does not automatically extend the rental period.

6. Security Deposit

A refundable security deposit may be required. When multiple rental items are booked in the same order, the total refundable security deposit will not exceed $300 per rental order. The deposit may be applied toward additional rental days, late-return charges, excessive cleaning or restoration, repairs, damage, missing parts, lost or unreturned items, replacement costs, or other valid rental charges.

The $300 maximum applies only to the security deposit and does not limit the customer's financial responsibility. If valid charges exceed the security deposit, the remaining balance remains the customer's responsibility and may be invoiced separately.

7. Security Deposit Refund

After all rental items have been returned and inspected, an eligible security deposit refund is normally initiated to the original payment method within 1–3 business days. Processing time by the customer's bank or payment provider may take longer. The deposit will not be considered fully refundable until all rental items and components have been returned and inspected.

8. Inspection When Receiving Rental Items

Customers must inspect rental items when they receive them and report any visible pre-existing damage or missing parts immediately. Unless delivery has been purchased and confirmed, pickup and return are the customer's responsibility.

9. Damage, Cleaning and Safe Handling

Rental items must be returned in the same general condition in which they were received, except for reasonable normal wear. Additional cleaning or restoration charges may apply for excessive dirt, food, oil, wax, glue, tape, stains, residue, or other conditions requiring additional work.

Rolu, Rokali and Isurayi: These props may be staged with small amounts of traditional ceremony materials such as turmeric/haldi, kumkum, rice, flowers, or oil. Customers must avoid excessive application, spills, buildup, grinding, pounding, processing, or other functional use. Excessive oil, turmeric, kumkum, staining, or residue requiring additional cleaning or restoration may result in additional charges.

German silver, coated, handcrafted and decorative items: These items may contain joints, decorative components, hardware, ornamental pieces, or edges that require careful handling. Appropriate care must be used during assembly, disassembly, carrying, loading, unloading, transportation, setup, photography, and use.

The customer is responsible for damage occurring during the rental period, including damage caused by improper handling or use, transportation, assembly or disassembly, guests, children, decorators, venues, weather, water, fire, or unauthorized alterations. Repairable damage may be charged at the reasonable cost of parts, materials, and labor. If an item is damaged beyond reasonable repair, the customer may be charged the reasonable replacement cost.

10. Photo Prop / Decorative Use Only

Isurayi, Rolu & Rokali, and German Silver Cradle are provided strictly as decorative/photo props only. They are not intended, designed, certified, or represented for functional use as traditional household or ceremonial equipment. They should be used only for display, photography, event décor, and symbolic staging.

German Silver Cradle: The cradle is a decorative/photo prop only and must not be used as a functional baby cradle, infant sleeping product, or unattended baby-holding device. A baby or child should not be placed inside or supported by the cradle for functional use. Customers must carefully inspect and handle the prop and must not use it if any component appears loose, damaged, unstable, or unsafe.

11. Proper Use and Handling

Rental items must be used only for their intended rental purpose and handled carefully. Customers must follow applicable setup and safety instructions, keep items secure, protect them from rain, water, fire, excessive heat, theft, and damage, and obtain approval before using indoor items outdoors. Rental items may not be sold, sub-rented, painted, drilled, cut, permanently modified, repaired without authorization, or used with permanent glue, nails, staples, damaging adhesives, flame, or dangerous heat. The customer remains responsible when third parties handle the items.

12. Missing, Lost and Unreturned Items

All rental items must be returned with all components, accessories, hardware, screws, covers, cushions, decorative pieces, containers, and any other parts originally provided. Customers are responsible for missing, lost, stolen, or unreturned items or components during the rental period.

If a component is missing or damaged, the customer may be charged the reasonable cost to replace that component. If the missing or damaged component makes the rental item unsafe, incomplete, or unusable, the customer may be responsible for the reasonable replacement cost of the complete item.

For a lost, stolen, or unreturned rental item, the customer may be responsible for reasonable replacement costs, including applicable product cost, shipping/freight, taxes, replacement parts, and necessary assembly or labor costs. Charges may be deducted from the security deposit. If the amount owed exceeds the security deposit, the remaining balance will be invoiced to the customer. Unreturned items may also be subject to additional rental or late-return charges until returned or otherwise resolved with Manu Wedding Accessories.

13. Unattended Returns

Rental items must not be left outside, at a door, or at another unattended location without prior approval from Manu Wedding Accessories. If an unattended return is approved, the customer must place the items in the approved location, protect them from weather, theft, and damage, send clear photos, and notify Manu Wedding Accessories immediately. The customer remains responsible for the rental items until Manu Wedding Accessories confirms receipt.

14. No Refund for Unused Rental Time

No refund or reduction in rental charges will be provided because an item was collected but not used, returned early, no longer needed after pickup, refused by a venue, incorrectly selected by the customer, or because the customer failed to measure the venue or transportation space or failed to collect the rental. Early return does not reduce the rental price.

15. Rental Availability and Substitutions

Rental reservations are subject to item availability. Manu Wedding Accessories makes reasonable efforts to provide the selected item, design, color, or style. However, availability may be affected by damage, maintenance, loss, or delayed return by a previous customer.

If the exact reserved item or design becomes unavailable, Manu Wedding Accessories may provide a reasonably similar item, design, color, or style when appropriate. For items where the available replacement is materially different or requires customer confirmation, Manu Wedding Accessories will make reasonable efforts to contact and inform the customer before making the substitution.

Many rental products are handcrafted, decorative, or available in limited quantities. Reasonable variations in color, shade, finish, measurements, decorative details, materials, accessories, or appearance may occur and are not considered defects. If a particular design, color, measurement, or feature is essential to the customer's event, the customer should inform Manu Wedding Accessories when booking.

16. Rental Agreement

By completing a rental booking and accepting the required rental-policy acknowledgement, the customer confirms that they have read and agree to this Rental Policy, including pickup and return requirements, cancellation and rescheduling terms, security deposit terms, additional charges, damage and cleaning responsibility, missing/lost-item responsibility, photo-prop restrictions, and applicable handling requirements.

Contact

Manu Wedding Accessories / Puli Internationals LLC
Aubrey, Texas
Email: manuweddingaccessories@gmail.com
Phone: 925-663-5111